FAQs

How much is shipping?

We offer free shipping for all UK orders. Outside of the UK delivery costs are £9.99 per order.

Where’s my order?

Standard delivery times are 3-5 working days within the UK and 7-10 days outside the UK. We sent most items with Royal Mail. Larger items will be sent via a courier and a tracking number will be supplied if available. If your order has taken longer than the times specified above, please get in touch.

How do I pay?

We accept all major debit and credit cards. If you prefer, we do also accept PayPal.

I have a question about my order, how do I get in touch?

We’re here to help! Please click here to contact us or send an email to shop@acrosstheline.co.uk You can also send us a message on our Facebook, Twitter and Instagram pages.

Returns & Refunds

We’re sure you’ll love your product from us, however we understand there may be times you need to return an item. If you do need to make a return, please contact us within 14 days of receipt.

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